Ratings & Reviews

Overall Rating

5
(56 reviews)
98.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
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Resident Reviews

submitted by Taylor T. - |Recommended: YesPretty good — Overall, it is a nice apartment complex that is clean. One minor issue is getting in contact with the leasing office. There have been several times where things have been unorganized and we were not able to get ahold of them even for scheduled appointments e.g. we had a scheduled apt walk through to renew our lease set for 10am and no one showed up so we had to track them down . Additionally, maintenance staff do not read requests. We had a maintenance worker walk into our apartment when we asked them to knock and make sure we are home so that we can take our dog out before they came in he gets scared of people and does not stay in a kennel . Luckily I was home at the time and was able to grab him before she was completely in the apartment. Another minor complaint is that we were incorrectly blamed for dog barking when it was the apartment below us. We received several emails from them with “warnings” and people knocking on our door when we had already informed them it was not us. They eventually learned it was in fact the apt below. That was a little upsetting and frustrating to us as it was when we first moved in. Other than that, we enjoy the location, the layout and appliances in our apt, and the staff are typically friendly and apologetic when things are unorganized. Most of the minor issues are ones found at all apartment complexes. But we do love the style of the complex and the amenities.
submitted by Joanne W. - |Recommended: YesI am home — Quite, friendly and spacious.
response from property -Thank you so much Joanne! We love to hear this. We truly pride ourselves on making our community and comfortable home for our residents.
submitted by Zachary P. - |Recommended: YesGood first home for our new family. — My wife and I just moved in after our marriage, it’s a great place with nice amenities and proximity to plenty of prime spots. The facility is well kept, and something that meant a lot to me, I feel like I don’t have to worry about any potential safety concerns for me or my wife.
response from property -Hey Zach, thank you so much for your kind words! We work very hard to make sure that is your experience. Please let us know if there is anything we can do for you! Have a great day.
submitted by Efrain T. - |Recommended: YesGood place to live — Definitely yes
response from property -Thank you for this response! We love to hear it.
submitted by Peggy B. - |Recommended: YesAwesome place to live Clean well maintained and great staff — Quiet and worth every penny.
response from property -Thank you so much for your response Peggy! It means the world to us. Please contact our office if there is anything else we can do for you!
submitted by Christopher B. - |Recommended: YesWalls are really thin. Lots of barking dogs — Beautiful amenities. Some neighbors are very nice. Others are inconsiderate.
response from property -Hey Christopher, thank you so much for your review! If there are ever any concerns that you would like our office to address please don't hesitate to reach out to us! Our community email address is: acerocooleystation@liveidm.com.
submitted by Gayle H. - |Recommended: YesI think the property is nice and grounds are well maintained. — It's a great place to live except for if you have someone above you because they didn't insulate for the sound.
response from property -Thank you, Gayle!
submitted by Kiley F. - |Recommended: YesA beautiful complex that I feel safe at — I love all of the amenities and the friendly people who work here
response from property -Thank you, Kiley! We appreciate your kind review.
submitted by STEPHANIE N. - |Recommended: YesBest experience I've had in 6 years of renting for school work — One of my biggest concerns was safety, cleanliness, communication and how involved the staff was in the community. Acero checked off all of those boxes so I am very fortunate
response from property -Thank you, Stephanie! We truly appreciate your review!
submitted by Alexandra W. - |Recommended: YesBest Apartment Experience Yet — Living here at Acero has truly felt like resort style living. The club house, pool, and gym areas alone are so pristine and wonderful amenities that we gladly took advantage of as often as we possibly could. The apartment layouts are spacious with beautiful appliances and aesthetics. Minus a little noise from neighbors, heavy walkers were living above us apparently , the overall sound reduction was tremendous when all the windows were closed. Last, but certainly not least, the staff was the absolute best From the maintenance staff to the leasing office personnel, we couldn't have had better experiences and interactions with all the aforementioned people. Shout out to Reggie and Angelica for incredible service and aid throughout our entire stay here.
response from property -We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We thank you for being an outstanding resident here at Acero Cooley Station.
submitted by Christine S. - |Recommended: YesLiving here for the past 9 months has been a good experience — Thank you for an enjoyable nine months while we transitioned to a new home we are building nearby. Our apartment was in tip-top shape when we moved in and we've never had any issues. The property staff on site are friendly and helpful. Reggie has been a consistent and responsive contact for us. The staff also work hard to decorate and add nice touches to the common area and have created fun community gatherings. The neighborhood around Acero is growing very rapidly, lots of places to walk, including a grocery store very close by.
response from property -Thank you, Christine! We are so sad to see you go. We thank you for your kind review.
submitted by Luis - |Recommended: YesA nice place to live with a location that is convenient for entertainment, freeway access and shopping. The community amenities are excellent. Reggie was my first contact and made a difficult move so much easier. He has been helpful with anything I needed. Angelica is an effective manager and always responds to any issues that arise. The community events that they organize are fun and inclusive. The maintenance team is friendly and keeps everything clean and in working order.
response from property -Thank you, Luis. We appreciate your awesome review.
submitted by Jennifer O. - |Recommended: YesReally good apartment complex — The only thing I do not like is that I've gotten constant emails about doors slamming, I understand people can be upset by working from home but a door closing too hard unintentionally should not receive so many emails If anything there should be a property initiative as it is the construction of the door since they're sturdy but heavy. Don't get me wrong, I try to be a good neighbor as much as possible but I think everyone is receiving these emails and it can be maddening. Overall this is an amazing apartment community.
response from property -Thank you, Jennifer, for your review. We appreciate your feedback.
submitted by Kerry W. - |Recommended: YesYou should live here. — Everything about this complex is awesome Literally everything I enjoyed living here very much so and would recommend it to everyone looking gor an apartment home.
response from property -Thank you, Kerry. We appreciate your awesome review.
submitted by Teagan M. - |Recommended: YesGreat. Minor issues. — Nice and clean, minor issues with construction. Some doors dont shut all the way, no baseboards in bathroom. Minor things
response from property -Thank you, Teagan for your review. We appreciate you choosing Acero Cooley Station as your home. It would be our pleasure to send our Maintenance Supervisor to take care of your concerns.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Acero Cooley Station, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Acero Cooley Station, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose