|Recommended: YesGreat Place to Live — We have absolutely loved it here Can't believe how nice everything is and how well maintained the apartments and facilities are. For the few minor maintenance requests that we have had, they were resolved in the same day or next day.
Thank you so much for the review Joel! Our goal is to try and provide the best living experience possible. Thank you again for choosing to call Acero Cooley Station home.
|Recommended: YesRichard from maintenance came at 8 00 PM on a Saturday night and made sure our AC was working properly, I couldn’t have asked for a better response time Maintenance is killing it
Thank you so much for your review! Richard always takes such pride in our community and we will make sure he see's your review. Again, thank you for choosing to call Acero Cooley Station home!
|Recommended: YesProperty staff praise report — Hi Ashley, I'm Katherine Kit in 247. I wanted to let you know how much I appreciate Christopher in the office. He goes above and beyond. I feel so comfortable to ask him any questions. He takes the time to address any of my concerns, even the small things like losing my sun glasses Kia keys lol they have been found I love his sense of humor and he's so respectful to us tenants. I'm hoping he can receive proper recognition for his A customer service. Thank you
Thank you so much for your review Katherine! We will make sure Christopher knows as well.
|Recommended: Yes1 month review — Since being here for 1 month my experience is going great thus far. Staff continues to be great, loving the Ambience of the entire complex. It has truly been a great experience.
Thank you so much for the review Melinda! Please let us know if you have any issues.
|Recommended: NoIt's a beautiful property, but..... — I moved in believing that all I read was true about the Acero Cooley property and its management staff. The property as a whole is nice, but I was dismayed to move into an unit which smelled like an ashtray. It took many attempts on the part of maintenance to help minimize the stench, but it finally worked. However, when I informed management of the smell, Troy offered to get my clothes dry cleaned. I didn't accept his offer since it did not address the root cause of the problem the ashtray smelling apartment. The product delivered was not what was promised advertised. He offered to allow me to cancel my rental contract, but informed me it would be my responsibility to assume the additional costs for moving and not the property's responsibility. What Additional customer service training and problem solving skills would probably benefit Troy. This is not an example of the level of customer service I expected from Acero Cooley staff since everyone else has been so friendly and accommodating. I also informed Troy I was waking up with bloody noses due to the smell and all I got, was the equivalent of a shrug. I am a nurse practitioner and understand and know the ramifications of exposure to third hand smoke. The only person who actually helped was Christopher. He listened to my complaint and advocated for me to upper management. Considering the inconvenience of living in an ashtray smelling apartment for a month, I don't believe 300 credit is sufficient, but it was better than the proverbial shrug. So, because of one person, the experience of living here is not as stellar as I hoped.
Good morning Sung, We am so sorry to hear your move in experience was not desirable in many ways. We understand your frustration in the communication with the staff previously. I wanted to check in with you on how everything has been in your apartment as of late. Please let us know any concerns you may have so we may address them. We would love the chance to introduce our new staff here in the office to you. Please feel free to stop by or call us anytime.
|Recommended: YesNot bad — Ive been here for the past couple months and really had no issues. I can here the cars from the street but thats about it for noise. The parking is ok but they let residents park in the guest spots so that kind of sucks. Overall i just keep my head down and dont get bothered by anything so all is well.
Thank you for the review Darren! We do want to ensure you are enjoying your home & community so please feel free to reach to us with any concerns.
|Recommended: YesFantastic Place to Live — No complaints from me
Hey Greg! Thank you for the kind words.
|Recommended: YesNice place to live — This place is upscale, calm and serene, definitely the best place I ever lived
Hey Chiranjeevi, we really appreciate that! We are so glad you are enjoying your new home, as much as we love having you live here.
|Recommended: YesBest rental property — Not only are apartments beautiful and spacious, the office staff are great. Troy and Alexis go above and beyond. From the time we moved in, they still provided exceptional customer service with all our needs and concerns. I have no regrets moving to this property and the cost is well worth it Thank you
Kit!! Thank you so much for your kind words. Residents like yourself are what makes the all of it worth it.
|Recommended: YesPretty good — Overall, it is a nice apartment complex that is clean. One minor issue is getting in contact with the leasing office. There have been several times where things have been unorganized and we were not able to get ahold of them even for scheduled appointments e.g. we had a scheduled apt walk through to renew our lease set for 10am and no one showed up so we had to track them down . Additionally, maintenance staff do not read requests. We had a maintenance worker walk into our apartment when we asked them to knock and make sure we are home so that we can take our dog out before they came in he gets scared of people and does not stay in a kennel . Luckily I was home at the time and was able to grab him before she was completely in the apartment. Another minor complaint is that we were incorrectly blamed for dog barking when it was the apartment below us. We received several emails from them with “warnings” and people knocking on our door when we had already informed them it was not us. They eventually learned it was in fact the apt below. That was a little upsetting and frustrating to us as it was when we first moved in. Other than that, we enjoy the location, the layout and appliances in our apt, and the staff are typically friendly and apologetic when things are unorganized. Most of the minor issues are ones found at all apartment complexes. But we do love the style of the complex and the amenities.
Thank you so much for your input and advice. I am sorry for the misunderstandings with the community, and if there is anything we can do in the office please don't hesitate to reach out. Thanks again!
|Recommended: YesI am home — Quite, friendly and spacious.
Thank you so much Joanne! We love to hear this. We truly pride ourselves on making our community and comfortable home for our residents.
|Recommended: YesGood first home for our new family. — My wife and I just moved in after our marriage, it’s a great place with nice amenities and proximity to plenty of prime spots. The facility is well kept, and something that meant a lot to me, I feel like I don’t have to worry about any potential safety concerns for me or my wife.
Hey Zach, thank you so much for your kind words! We work very hard to make sure that is your experience. Please let us know if there is anything we can do for you! Have a great day.
|Recommended: YesGood place to live — Definitely yes
Thank you for this response! We love to hear it.
|Recommended: YesAwesome place to live Clean well maintained and great staff — Quiet and worth every penny.
Thank you so much for your response Peggy! It means the world to us. Please contact our office if there is anything else we can do for you!
|Recommended: YesWalls are really thin. Lots of barking dogs — Beautiful amenities. Some neighbors are very nice. Others are inconsiderate.
Hey Christopher, thank you so much for your review! If there are ever any concerns that you would like our office to address please don't hesitate to reach out to us! Our community email address is: email@example.com.